Billing & service policies
Summary of how MakPilot works. Last updated: November 10, 2026.
Before you pay anything, you'll receive a written service agreement to review and accept. That agreement contains the complete terms; this page summarizes them in plain language.
Pricing
- Website Build: $500, one time. Paid when you sign up.
- Website Care Plan: $50 per month. Starts on the day your website launches, not before.
- Prices are in US dollars. Additional work outside the plan is quoted in writing and only done after you approve the quote.
How billing works
- At sign-up you pay the $500 build fee through a secure checkout.
- When you've approved your finished website, we send a secure checkout to start your $50/month Care Plan. It shows the monthly price, and you accept the terms before any recurring charge begins.
- Your first $50 is charged when you start the plan, and your website goes live. After that, $50 is charged automatically each month on the same date until you cancel.
Payments are processed by our payment provider. MakPilot doesn't see or store your full card number. You'll receive an email receipt for each payment.
Cancellation
There's no long-term contract. You can cancel your Care Plan at any time, online through the billing portal or by emailing team@makpilot.com. Cancellation takes effect at the end of your current paid month, and you won't be charged again.
Refunds
If you cancel before we begin work on your website, we refund the $500 build fee in full. If you cancel after work begins but before we deliver your first draft, we refund 50%. After the first draft is delivered, the build fee is non-refundable. Monthly Care Plan fees aren't refunded for partial months.
Missed payments
If a monthly payment fails, our payment provider will retry it and email you. If it's still unpaid 14 days later, we may pause your website until the balance is paid.
Your website, domain and content
- Your domain stays registered in your name.
- You keep the text, photos, logo and other content you provide.
- MakPilot keeps the rights to its own design system, templates and code, which you may use while your Care Plan is active.
- If you cancel, we give you a copy of your content and help point your domain to a new provider.
Small updates and extra work
The Care Plan includes up to 3 small content updates a month (for example new hours, prices, text or photos). Unused updates don't carry over. Larger work, such as new sections, extra pages or new features, is quoted in writing first.
Contact
Questions about billing or your service: team@makpilot.com.